HELP CENTER

The answers you’re looking for are always at your reach when you choose to do business with Mystical Existence. We’re constantly updating our FAQs below in order to reflect important company updates. If you can’t find the answers you’re looking for, please reach out - our team is always ready to help.

MY BODY BUTTER MELTED, NOW WHAT?

No worries! Our body butters are formulated with emulsifiers to hold the ingredients together. Give your jar a good shake and pop it in the fridge for a couple hours and it will be good to go. Sometimes the texture may change slightly, but the special ingredients that keep you from getting greasy won't sink to the bottom of the jar like they would in a non-emulsified version.

WHAT IS THE PROCESSING TIME FOR ORDERS?

If all items in stock, they will be shipped out within two business days after order was placed.  If an item is out of stock or back ordered, we will contact you with available options for delivery.

CAN I CANCEL MY ORDER?

Orders may be cancelled within 12 hours of order placement.   Please email us at mysticalexistence2020@gmail.com to cancel your order.

DOES MYSTICAL EXISTENCE OFFER CUSTOM ORDERS?

We cannot guarantee we will be able to meet your needs but we are willing to discuss.  Please email us at mysticalexistence2020@gmail.com .

WHY DID MY PRODUCT REVIEW GET UNPUBLISHED?

We are not allowed to make any medical claims of any sort. If there are claims of our products curing any medically diagnosed ailments, we are obligated to unpublish them.

See below for our Terms & Conditions.

The following Terms and Conditions apply to the use of this web site as well as all transactions conducted through the site.


Legal Notice

All notices from Mystical Existence to you may be posted on our website and will be deemed delivered within thirty (30) days after posting. Notices from you to Mystical Existence shall be made either by email, sent to the address we provide on our web site, or first class mail to our address at: 


Mystical Existence

897 Old Silver Spring Rd

Mechanicsburg, PA 17055


All content appearing on this web site is the property of: 

Mystical Existence
897 Old Silver Spring Rd

Mechanicsburg, PA 17055


All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this web site so long as the document is used for informational purposes only.


Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Mystical Existence and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Mystical Existence believes that customer conduct violates applicable law or is harmful to the interests of Mystical Existence and its subsidiaries.


Shipping & Delivery Area

At this time, Mystical Existence ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, and Puerto Rico. 


Sales Tax

Mystical Existence charges sales tax for merchandise ordered on this web site based on the applicable state sales tax rate and the location from which the order is being shipped.


Return Policy

You may purchase merchandise from this website by using any one of the payment options listed. Mystical Existence reserves the right to change its payment procedures at any time without prior notice to you. 

If your items are damaged or broken please email mysticalexistence2020@gmail.com immediately with a photo of the damaged item and we are happy to issue a refund, store credit, or a replacement.

If your item is not damaged, due to sanitary reasons, we currently only offer store credit on unopened soaps. Sale items are not eligible for returns.  Return shipping charges are the responsibility of the buyer and are not refundable. Returns must be received within 30 days of purchase and refund or store credit will be applied upon arrival at our facility.

Questions? Comments? Concerns? Please reach out to us!

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